Support Satisfaction

We recently completed a survey by calling clients who had raised support tickets with us over the past 6-months. Although we were unable to reach many of them (probably too busy working…

How to measure carbon

Had a demonstration recently by Access on their latest module which will be offered in Access Dimensions very shortly. Our system integrator Polestar organised a morning at their offices outside Portsmouth to…

Entrepreneurs for London

I visited a conference yesterday organised by Freshbusinessthinking.com for entrepreneurs. Lots of speakers provided by a number of interesting talks on how to grow a business and what the recession means to…

Bullying small businesses

One thing that really annoys me is some larger enterprise customers’ perception of a smaller business and its ability to dictate the terms of business. I have talked previously that in this…