I haven’t yet coined a phrase so we will see if this one catches on! Lots of talk recently on the quick in and quick out of the recession following a ‘V’…
Business will suffer as Tiscali sell to TalkTalk
Carphone Warehouse took Tiscali for £236m earlier this month which will have an interesting impact on the industry. Working through the numbers I believe the value works out to be around £138…
Lost art
It may seem really simple but it is amazing what a difference a thank you email makes when you are happy with a service. In our busy lives it is all too…
Dual Advance
As a follow on from my last piece about BT suffering from a major outage over the weekend I thought it would be worth detailing our latest development for business internet resilience.…
Failover is key
Businesses across London have been suffering for the past few days with no communications following a tunnel borer cutting through a major BT trunk at the Olympic site. The fault has affected…
Desperate for business
It has been interesting watching how our competitors have reacted to the global downturn. There seems to be almost desperation among them to secure new business at the moment with clients reporting…
Sometime cheap isn’t always best
Interesting article in this week’s Sunday Times detailing a high number of compromised computers ostensibly controlled and monitored by the Chinese Government. What is fascinating from my perspective is the fact that…
How do you backup 99.99% uptime?
One concern I have had with the telecoms industry while running Fluidata has been around Service Level Agreements (SLA). Business customers demand that services stay up and provide their business with connectivity…
3-Years the industry norm?
After working in the telecoms industry for a number of years I have always been interested in why on the whole it has a bad reputation. Not necessarily as poor as…
How to fix Digital Britain
Digital Britain has been released today. Not much there to help connectivity for business, the government seems to think it is important to offer faster speeds for those who share videos and…
Three’s a crowd?
I am interested in the high publicity that the third runway at Heathrow is getting, especially as I don’t have any strong opinions one way or the other. However I don’t understand…
Willie Walsh shows his BA colours
In contrast to my last post on the awful management of Little Chef I did catch another program which was presented by Gerry Robinson on BBC Four. It is a new series…
Big Chief, Little Chief
Having watched the past three episodes of Channel 4’s Big Chef, Little Chef I thought I would voice my concern over the abysmal management team in Little Chef lead by Ian Pegler…
So how was 2008 and will 2009 trump it?
In broadband and telecommunications speak the answer is yes; financially it is anyone’s guess. Looking at the consolidation that took place over the past few years with the major mobile carriers moving…
Support Satisfaction
We recently completed a survey by calling clients who had raised support tickets with us over the past 6-months. Although we were unable to reach many of them (probably too busy working…