Last week I waved bye to the Atom after taking the difficult decision to sell the car. Weirdly it was easy to make the decision to put the car on the market…
Waitrose work hard to lose customers
I have written before about the power of a brand and the loyalty it can create, but this too can go against the business. Customer care, quality of product and reliability are…
Should a leader be a visionary?
With news that Steve Ballmer is going to step down as CEO of Microsoft and shares in the business jumping at the prospect, it got me thinking as to who makes a…
What is an award worth?
As the holiday period draws to a close there seems to be a plethora of award entry forms hitting my desk. It seems to be the time of year when award ceremonies…
Set a clear vision
One of the hardest challenges I find in running a business is coming up with a clear strategy. As a founder or MD people want to see a clear and bold vision…
BT works hard to maintain their bullyboy reputation
For the past few weeks the news has been full of reports with regards to rural broadband and the Broadband Delivery group (BDUK) which was setup by government to help feed funds…
Demand not there for great tennis
Every year when major sporting events have been aired during working hours we have always taken a keen interest on how many of our customers watch it over iPlayer whilst in the…
Recognition time
It seems to be that in the run up to the summer quite a lot of organisations are holding their award ceremonies, and this year Fluidata and I have been the beneficiaries.…
Time for a holiday
Interesting comment pieces in the news over the past few days over the criticism of our Prime Minister going on holiday so soon after the horrific attack on the soldier in Woolwich.…
Cars are taking a pounding
With the recent good weather, well the bank holiday weekend only, saw the Atom dust off its winter cover and managed 250 miles buzzing around four counties (Worcestershire, Gloucestershire, Oxfordshire and Buckinghamshire).…
Google Glass in the future
Interesting video by Playground on what Google Glass could look like in the future and how it could be integrated into everyday life. Obviously I am not too sure I would jump…
Great value from Avios
Every day we are bombarded by customer promotions and loyalty cards. One of the most successful must be Tesco who literally wrote the book on customer loyalty programs. However it is a…
Give women a chance
With Baroness Thatcher having her funeral this week I thought it was interesting to read all the related ‘women leader’ articles that appeared. I am not going to argue positive or negative…
Gigaclear continues to plug away
A lot of focus recently has been on the government funding currently being awarded to BT to deliver high speed broadband services to the majority of the country. However the realisation that…
Daylight robbery
With the recent announcement that Cyprus will soon have to steal money from peoples savings in order to qualify for a bailout (€17bn compared to Spain’s €400bn) to support their banks I…