Every day we are bombarded by customer promotions and loyalty cards. One of the most successful must be Tesco who literally wrote the book on customer loyalty programs. However it is a…
End of the line for Virgin
I was interested in last week’s announcement that Virgin Trains would no longer have the West Coast mainline franchise as it has now been awarded to the First group. Ironically I was…
BA does good
I am currently enjoying a break in west coast America and just wanted to write about the excellent service I received on my trip over. Admittedly a lot of spending on my…