Every day we are bombarded by customer promotions and loyalty cards. One of the most successful must be Tesco who literally wrote the book on customer loyalty programs. However it is a…
Retain the standard to retain the customer
I have always been a big fan of our national carrier, but after a recent trip to Cyprus to visit some of my family I was pretty disappointed in the level of…
BA’s reputation gets a battering as it struggles through another strike
Another holiday, another BA strike. For those who are familiar with my holiday plans they always involve some kind of issue. Whether it be a strike, queue on M25, volcano, war or…
Relax over Christmas, stay at home
It’s all very well going away for Christmas but as this year shows it can be a real pain even before your feet have left the ground. I am in an enviable…
BT Leads from the top
A customer of ours recently suffered a complete outage when another ISP tried to install a line into their premises. Obviously wasn’t the ISP’s fault, just a bad job by a BT…
BA does good
I am currently enjoying a break in west coast America and just wanted to write about the excellent service I received on my trip over. Admittedly a lot of spending on my…
Three’s a crowd?
I am interested in the high publicity that the third runway at Heathrow is getting, especially as I don’t have any strong opinions one way or the other. However I don’t understand…
Willie Walsh shows his BA colours
In contrast to my last post on the awful management of Little Chef I did catch another program which was presented by Gerry Robinson on BBC Four. It is a new series…